Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can request one from your account page on our website, or email us at connect@knitwithme.co.uk. Returns should be sent to: 17 Richmond Hill, Richmond, Greater London, TW10 6RE.

Once your return is accepted, we'll send you instructions on how to send your package back. Please note that you are responsible for the cost of return shipping, and we recommend using a tracked service, as we can't be responsible for items lost in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at connect@knitwithme.co.uk.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can look into the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as tools and publications (for example knitting needles and pattern books), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards. Sale items can only be returned within the 14 day cooling off period described below.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK and EU 14 day cooling off period

Notwithstanding the above, if you're buying from us online and your order is delivered in the UK or the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. You then have a further 14 days to send the item back to us. Your item must be unused and in the same condition that you received it, with tags and in its original packaging. You'll also need the receipt or proof of purchase. Custom or personalised items are not covered by this right.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at connect@knitwithme.co.uk.